1 Message
Cancel Internet
I want to cancel my Internet plan. I'm now in Germany so, no, I can't go to a xfinity store. I've given the chat bot my German phone number but I haven't received a call here. How can I cancel my Internet plan on-line or via chat or by me calling you from Germany?
EG
Expert
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107.1K Messages
25 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2K Messages
25 days ago
Hello, @user_34z7n3
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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