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user_txk0r8
1st Topic

2 Messages

Thursday, August 22nd, 2024 11:46 AM

Closed

Cancel Internet

I have been trying to cancel my internet for 2 weeks. I called twice and was told my services were canceled and this morning I received a new bill. After logging in I see my autopay is still active so I disabled it. 2 nights ago I got a call from Xfinity asking why I'm canceling I told them I moved addresses which I did and they ended they call. 
What is going on with your customer service?? I have spent no less than 7 hours at this point on the phone with no end in sight. 

Do I need to start reaching out to local government news media outlets about this? Because the customer service I have received is completely unacceptable 

Question

 • 

Updated 

9 months ago

25

1

0

XfinityAmira

Official Employee

 • 

4.1K Messages

9 months ago

Hello @user_txk0r8, thanks for taking the time to reach out on our Forums. Although we hate to lose you, we definitely understand the circumstances and appreciate the time you've been a customer with us. I am sorry to hear about the complications you've experienced with trying to cancel your account, this is definitely not the experience we strive for our customers to receive.

 

My team is here to help and would be more than happy to double-check everything on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

2

0

user_txk0r8

2 Messages

I don't understand this. I don't see these icons. Please cancel my internet. I was told it was completed and I was getting a 25$ credit

9 months ago

0

XfinityAmira

Official Employee

 • 

4.1K Messages

 

user_txk0r8, in order to check/cancel the account, we would need to further assist you via Direct Message. You should see the message icon in the upper right-hand corner. Please follow the steps below to send us a direct message: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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