Hi there, @user_q3g8zp ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your services.. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
user_q3g8zp It was a pleasure working with you, and I'm glad we were able to get your account taken care of. Congrats on your recent move, and I hope you're already setteled in. Have a great rest of your day!
XfinityRichard
Official Employee
•
1.8K Messages
9 months ago
Hi there, @user_q3g8zp ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your services.. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
0
0
XfinityMarcos
Official Employee
•
2.3K Messages
9 months ago
0
0