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user_nnx23m
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Visitor

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1 Message

09/20/2026 10:16 PM

Cancel Internet Under 30-Day Money-Back Guarantee

I recently signed up for Xfinity Internet but have decided not to keep the service. I am still within the 30-day money-back guarantee period and would like the service canceled effective immediately.

I have already received my first bill, so please make sure all eligible charges are reversed or refunded under the 30-day guarantee.

Please confirm:

  • the cancellation effective date
  • that the first bill/eligible charges will be reversed or refunded
  • my final balance
  • equipment return instructions
  • a cancellation confirmation number

I would prefer to complete the cancellation through chat/private message rather than by phone.

Question

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Updated 

11 hours ago

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XfinityMarcus

Official Employee

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2.4K Messages

11 hours ago

user_nnx23m thank you for using the Xfinity Community Forums page to reach out today. I can definitely assist you with making a change to your services. Let's get your account pulled up to address this immediately. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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