1 Message
Cancel internet subscription after moving out of the country
Hello, I had to move out of the country at a moment's notice due to unforeseen circumstances. I need to cancel my Xfinity internet services at my US address while being outside of the country.
I cannot call or receive Xfinity customer support to cancel internet service while being outside of the country.
Is there any other way to cancel the internet service at my US address?
Thanks!
EG
Expert
•
110.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasB
Official Employee
•
1.9K Messages
1 year ago
Hello abhisawa
I would love to help you get the account shut down while you are out of the country. Excited to help! Appreciate you getting us in the loop.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments
0
0