Cancel Internet Service

Hello @user_vnfp5d, thank you for taking the time to leave a post. Sorry you’ve had trouble getting your Internet service disconnected, especially after trying both the Xfinity Assistant and calling for assistance. I understand how frustrating it can be when you’re simply trying to get everything taken care of. We’d be happy to take a closer look at your account, assist with your disconnect request, and review the billing on the account. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.