Visitor
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1 Message
Cancel Internet Service
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
Visitor
•
1 Message
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
user_2jey5a
Visitor
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2 Messages
13 hours ago
Hello,
I am requesting immediate cancellation of all services on my Xfinity account.
I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process.
I do not want a callback, retention offers, or a change of plan.
Please have an official Xfinity representative invite me to private messaging so that I can complete the cancellation entirely in writing.
I request written confirmation of the effective cancellation date and final charges.
Thank you
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EG
Expert
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122K Messages
7 hours ago
Moved here.
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XfinityMarshante
Official Employee
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1.5K Messages
1 hour ago
Hello @user_2k6ax0, thank you for taking the time to leave a post. We’re sorry to hear you’re looking to disconnect your internet service. We understand and want to make the process as smooth as possible. We’d be happy to take a closer look at your account and assist with your request. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we have you in the DM's already, we can continue there.
Thank you, @EG
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