Visitor
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1 Message
Cancel Internet service
I’m moving outside the U.S. and need help canceling my Internet service while keeping Xfinity Mobile active.
Visitor
•
1 Message
I’m moving outside the U.S. and need help canceling my Internet service while keeping Xfinity Mobile active.
XfinityRichard
Official Employee
•
3.7K Messages
51 minutes ago
Hi there, @user_2tpsjn I understand you're moving outside the U.S. and would like to disconnect your Xfinity Internet service while keeping your Xfinity Mobile service active. Please send us a DM with your full name and service address. We'd be happy to review your account, discuss your Internet disconnect options, and make sure your Xfinity Mobile service remains active after the Internet service is removed. We appreciate the opportunity to help make this transition as smooth as possible and look forward to assisting you further! 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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