Visitor
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1 Message
Cancel Internet Service
I have moved away from my San Jose service address and I no longer need my Xfinity Internet service. I am currently in Los Angeles and I am unable to make a phone call. I would like to cancel my Internet service effective September 24, 2026. I currently do not have access to the Xfinity equipment at the San Jose address, but I will return it separately once I am able to retrieve it. Please help me process the cancellation and confirm my final service date. Thank you.
XfinityVianney
Official Employee
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2.9K Messages
2 hours ago
I'm sorry to hear you need to disconnect the service. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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