Visitor

 • 

3 Messages

09/13/2026 7:23 PM

cancel internet service

I have moved from your service area.  I need to cancel services I cannot use any longer since, 9-1-26. 

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Visitor

 • 

3 Messages

8 hours ago

why is it burdensome and frustrating to cancel internet service? 

Expert

 • 

121K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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484 Messages

7 hours ago

Hi there.  Thank you so much for reaching out on our Xfinity Community Forum.  We'll hate to lose you as a valued Xfinity customer, but I'll be happy to assist.  To get started, please follow the steps below to to send a direct message. 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

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