Hello @user_3ypjvj, I completely understand that you want to cancel your Xfinity services, but we would hate to see you go! May I ask what is prompting this decision today? If there’s something we can do to improve your experience or address any concerns, we’d love the opportunity to make things right.
Thank you so much for clarifying that for us! Moving into a community that already provides internet definitely makes sense, and we want to help make your transition as smooth as possible.
@user_3ypjvj send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityQuemekia
Official Employee
•
1.3K Messages
8 hours ago
Hello @user_3ypjvj, I completely understand that you want to cancel your Xfinity services, but we would hate to see you go! May I ask what is prompting this decision today? If there’s something we can do to improve your experience or address any concerns, we’d love the opportunity to make things right.
2
0