Visitor
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1 Message
Cancel Internet Service
Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!
Accepted Solution
XfinityEricB
Official Employee
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3.3K Messages
2 hours ago
abernalk Thanks for reaching out to us today about your cancellation of the account concern after doing so in a store. We can certainly assist with making sure it was closed, and fixing any billing errors for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityEricB
Official Employee
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3.3K Messages
1 hour ago
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