Hello @user_lqsz7n, thank you for taking the time to leave a post. While we’d certainly hate to see a valued customer go, we completely understand your decision. If you choose to move forward, we’d be happy to assist you with disconnecting your services and making the process as smooth as possible for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
1.1K Messages
2 days ago
Hello @user_lqsz7n, thank you for taking the time to leave a post. While we’d certainly hate to see a valued customer go, we completely understand your decision. If you choose to move forward, we’d be happy to assist you with disconnecting your services and making the process as smooth as possible for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0