4 Messages
Cancel internet service
How can I cancel my internet service online? My monthly rate just goes up to $79 from $35 after first year of service, which is an unacceptable cost for me.
4 Messages
How can I cancel my internet service online? My monthly rate just goes up to $79 from $35 after first year of service, which is an unacceptable cost for me.
XfinityMarcus
Official Employee
•
2K Messages
12 hours ago
CaptainToad thank you for using the Xfinity Community Forums page to reach out regarding your service. We can definitely assist you with making changes to your current level of service. You mentioned prices have gone up to a range that is out of your budget, I am happy to review new promotional options that are available for you today. Can you send over a direct message with your full name and complete service address to begin?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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