Hello, @user_nacnnn! Thank you for creating a post regarding the changes you'd like to make. We'd hate to see you go, and I'd love the opportunity to help in any way that I can! I also see that you also sent us a direct message following your post. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to you directly (privately) in just a moment :)
@user_nacnnn Thank you for allowing us to assist you with the account and finding an option to keep you with the Xfinity family for your internet services. We greatly appreciate you allowing us to help out and following through with us to make sure the new rates were updated correctly. Have a great weekend!
Accepted Solution
XfinitySara
Official Employee
•
2.3K Messages
2 months ago
Hello, @user_nacnnn! Thank you for creating a post regarding the changes you'd like to make. We'd hate to see you go, and I'd love the opportunity to help in any way that I can! I also see that you also sent us a direct message following your post. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to you directly (privately) in just a moment :)
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XfinityPaula
Official Employee
•
1.9K Messages
25 days ago
@user_nacnnn Thank you for allowing us to assist you with the account and finding an option to keep you with the Xfinity family for your internet services. We greatly appreciate you allowing us to help out and following through with us to make sure the new rates were updated correctly. Have a great weekend!
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