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Ctekel
1st Topic

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1 Message

Saturday, November 8th, 2025

Cancel Internet service.

I need to cancel my Xfinity internet service ASAP. I recently switched to Ziply fiber and I dont want to pay for two ISP's.

Question

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Updated 

2 hours ago

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EG

Expert

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114.4K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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2.1K Messages

2 hours ago

 

Ctekel Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your account. While we hate to lose you as a customer, we understand needs change from time to time. I'd be happy to help you with your account and services today. Please send a Direct Message with your name, and service address. 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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