Thanks for posting on our Community Forums for assistance, user_srhfbe. We're sorry to hear you'd like to cancel the services. But we can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Thank you for giving us the opportunity to help you close out your account! We're sad to see you go, but I'm glad we were able to help you complete your request. If you ever need assistance in the future or have any questions that need answering, we welcome you to author another post, and our team will be more than happy to help! I hope you have a fantastic week!
EG
Expert
•
114.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
•
2.7K Messages
3 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinitySean
Official Employee
•
220 Messages
4 minutes ago
Thank you for giving us the opportunity to help you close out your account! We're sad to see you go, but I'm glad we were able to help you complete your request. If you ever need assistance in the future or have any questions that need answering, we welcome you to author another post, and our team will be more than happy to help! I hope you have a fantastic week!
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