Thanks for reaching out, @Barryr11us! We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there a particular reason you are looking to cancel services?
My bill kept going up. Went to $100 a month for 800 mg. I went to a store they offered $5 off, I went on chat and they offered $15 off for a slower plan. I have google fiber on my street, so I decided to switch. They are $70 month for 1 gig speeds and have not raised their price since 2012. So I switched and need to cancel Xfinity.
Thank you for letting us know, and I do apologize we were not able to bring your cost down for you in order to keep Xfinity services active in your home. Please send us a direct message, so we can assist you with the cancelation of your account.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
•
2.6K Messages
3 days ago
Thanks for reaching out, @Barryr11us! We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there a particular reason you are looking to cancel services?
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