Visitor
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1 Message
Cancel Internet Service
I want to cancel my Internet service and return my equipment. I'm having trouble getting my phone call answered by a representative. Please help with my cancellation!
Visitor
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1 Message
I want to cancel my Internet service and return my equipment. I'm having trouble getting my phone call answered by a representative. Please help with my cancellation!
XfinityMatthew
Official Employee
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803 Messages
9 days ago
@user_69yrr0 We certainly hate to see you go but we can certainly assist you with the cancellation process. To get started please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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