Visitor
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3 Messages
Cancel Internet Service
I have been trying for multiple days to cancel my internet service. The chatbot won't connect me to anyone when I say I want to cancel my service. It sends me a redirect page which brings up how to cancel your service (which they tell you to use the chatbot for). This is a direct violation of an FTC ruling.
I'm hoping to finally reach an actual human so I can finally cancel my service. This is exactly why I am leaving for a competitor.
I am writing to notify Xfinity on 7/28/2025 that I am canceling ALL services with Xfinity. Please confirm once my account's services have actually been canceled.
EG
Expert
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115.9K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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115.9K Messages
7 months ago
Quite welcome ! Hang tight. A rep will reply here in your topic.
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XfinitySeth
Official Employee
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822 Messages
7 months ago
Good day user_k5u8ym, and thank you EG for getting this post exposure for us! While we hate to lose you as a member of the Xfinity family, above all else we always want to help no matter the request, and I'd be happy to assist here.
I see you already sent us a private message as well, so I'm glad to follow up with you privately, but please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future, you’ll need to find the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need.
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