Visitor
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1 Message
Cancel Internet service
Please help and instruct how to cancel internet service. For the Xfinity's public instruction, it's nearly impossible to do. Preferred to receive help and get it cancelled before 5/20, so that I don't have to dispute the charge scheduled on 5/20. Thanks
XfinityPaula
Official Employee
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1.4K Messages
2 days ago
Hello @user_rlgot6, Thanks for taking the time to create a post and to reach out to us for help with cancelling the account on our Xfinity Forums! You are with the best team for help with this task. I'm sorry the self-service option was not easier. I received your direct message as well and will reply to you there.
For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here. It helps other members of the community with similar issues to find the answers they need.
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EG
Expert
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110.4K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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