Hello user_l7lb65, and thanks for posting in our community forum! I'm sad to hear that you're needing to cancel services, but am happy to help in any way that I can. To continue with your request, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. For more info on our disconnect process or even get answers to fequently asked questions, you can visit Xfinity.com/cancel any time.
XfinitySeth
Official Employee
•
17 Messages
9 days ago
Hello user_l7lb65, and thanks for posting in our community forum! I'm sad to hear that you're needing to cancel services, but am happy to help in any way that I can. To continue with your request, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
For more info on our disconnect process or even get answers to fequently asked questions, you can visit Xfinity.com/cancel any time.
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