Cancel Internet service without phone call

user_0mhk2r, Hi there! Thanks for reaching out, and we can certainly help with your request. We understand you'd prefer to handle this in writing rather than over the phone. We will surely miss your business. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. Once we've located the account, we'll be happy to review the cancellation request with you and discuss scheduling the disconnect for September 16, 2026. We look forward to assisting you further and making this process as smooth as possible.