Visitor
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1 Message
Cancel Internet Service via Direct Message
I have permanently moved out of the United States and am currently overseas, so I cannot make or receive U.S. phone calls.
I would like to cancel my Xfinity Internet service effective and I do not want to transfer my service.
Please enable the dm icon for me, thanks.
XfinityJamesC
Official Employee
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3K Messages
8 hours ago
Greetings, @user_tbdkc2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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