Skip to main content
user_1p8ibp
1st Topic

Visitor

 • 

1 Message

10/07/2026 3:04 AM

Cancel Internet service through written support

I no longer need my Xfinity Internet service and want to cancel it as soon as possible without a phone call. Could an official Digital Care employee help me complete cancellation through private messaging and confirm the disconnect date, final bill, and equipment return deadline?

Question

 • 

Updated 

4 hours ago

6

1

0

Oldest First
Selected Oldest First
XfinitySean

Official Employee

 • 

1.1K Messages

4 hours ago

Hello, user_1p8ibp, and thanks for reaching out! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

0

0

forum icon

New to the Community?

Start Here