Janelouiseg6 Hello, and thank you for reaching out via our Xfinity Community Forums. I’m sorry to hear you're looking to cancel your service. I know people usually don't make that decision lightly, and I'd love the chance to understand what's going on and see if there's anything we can do to help. When you have a moment, please send us a Direct Message with your full name and service address. I'll be happy to take a closer look at your account, review any concerns you may have, and explore the options available to you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.1K Messages
1 hour ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
No matter what you decide, we're here to help and make sure you have the information you need. I look forward to hearing from you.
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