Visitor
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1 Message
Cancel Internet service — cannot call or visit store
I need to cancel my Xfinity Internet service.
I cannot call and I cannot visit an Xfinity Store. I was unable to cancel online.
Please help me cancel/disconnect my Internet service through Direct Message.
I do not want a plan change, move, transfer, promotion, or renewal. Cancellation only.
XfinityThomasA
Official Employee
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3.5K Messages
9 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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