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user_spaoq8
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1 Message

Thursday, May 7th, 2026 1:32 AM

Cancel Internet service — cannot call or visit store

I need to cancel my Xfinity Internet service.

I cannot call and I cannot visit an Xfinity Store. I was unable to cancel online.

Please help me cancel/disconnect my Internet service through Direct Message.

I do not want a plan change, move, transfer, promotion, or renewal. Cancellation only.

Question

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Updated 

13 days ago

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XfinityThomasA

Official Employee

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3.5K Messages

13 days ago

 

user_spaoq8 - Our team can help with all things Xfinity right here. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

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user_8379bn

Visitor

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1 Message

I requested my service be cancelled on May 6th yet my account shows that it is still active. I am not paying past this date nor can I find where to send that direct message. This is absurd.

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13 days ago

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XfinityKei

Official Employee

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2.4K Messages

@user_8379bn Our team is here to help!

We can check on the status of your service and account for you. 

Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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