Visitor
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1 Message
CANCEL INTERNET SERVICE! ASAP!
Hi! I need to cancel my Xfinity Home internet service as soon as possible! I am moving within a day, and tomorrow is the only day I have left with access to a postal service to be able to ship my modem and the rest of my equipment back to Xfinity. I have tried to call the customer service number and the Xfinity agent and nothing has worked so far. Please someone help!
EG
Expert
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118.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.9K Messages
3 hours ago
Hello @user_hl9yzy Thanks for reaching out. We'd be happy to assist you with your request. Please send us a direct message with your full name and service address and we will get that going for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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