Cancel Internet Policy 3/31/26

@user_so3tc5

Thanks for reaching out to us,  you you've reached the right team to help you with any and all your Xfinity services needs.

To get started send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_so3tc5, I am glad we were able to have your concerns addressed via direct message. If anything else comes up don't hesitate to create a new post on our Xfinity Forums, we are here 6:00 AM to 1:00 AM EST and happy to serve! 😀