Visitor
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1 Message
Cancel internet equipment order
I placed a new Xfinity internet order on Saturday. During the process, I was only given the option for delivery, even though I was physically in the store and simultaneously chatting with an online agent. Both the in-store representative and the online agent assured me they would update the order to in-store pickup after it was submitted.
I followed their instructions, placed the order, and successfully picked up the equipment in-store. However, the next day I received a notification for a new delivery order, resulting in duplicate equipment being shipped to my home.
I’m now trying to cancel this unnecessary order, but there’s no clear customer service number to call, and online options keep looping without connecting me to a real person.
This has been a frustrating and inefficient experience. How can I get this resolved quickly?
XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_v2xu06 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to cancel the equipment shipment going to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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