Visitor
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1 Message
cancel internet and voice
I filled out the form to request a call back because we need to cancel the internet and voice services but keep the cable TV services. I got a call and a recorded voice said Press 1 if you want to proceed, I press 1 and the call ended. The agent never spoke to me. What's the deal? Is the order to cancel placed? I can't see any status on your horribly slow website.
EG
Expert
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110.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_907f24 Hello! Thank you for reaching out to us here on our Community Forums. We can definitely assist you and we will need you to send us a Private Message with your full name and address to help you further. Here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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