Visitor
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1 Message
Cancel Internet and Streaming Services
I want to cancel my internet and streaming services. The "Xfinity Assistant" is no help and will not let me chat with a live agent.
Xfinity employees' responses to posts similar to this one involve clicking a "direct message" option that is no longer there, so public forum post it is.
I can't make it to an Xfinity store before the next billing cycle, so canceling my services in person is not an option. I also don't have four hours to sit on the phone and say "no" to all the sales pitches the support agents are forced to give (seriously, the last time I had to talk to a support agent on the phone it took multiple hours for them to finally let me schedule an appointment for someone to come fix the modem, which is want I was asking for from the beginning).
The hoops Xfinity makes customers jump through to complete simple tasks is f'ing ridiculous, disrespectful, and predatory. My new ISP will charge me 150% of what I was paying for Xfinity's subpar services and bureaucratic bullsh*t, and I'm still absolutely thrilled to make the switch.
To the human customer service agents that see this: My problem is not with you. Thank you in advance for your help with this issue.
To Xfinity's leaders: good riddance
XfinityNatalie
Official Employee
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266 Messages
17 hours ago
Hi there, user_vbz7l9! Thanks for bringing your feedback to our attention with your experience using the XFINITY Assistant support. We would truly be saddened to lose you as a valued XFINITY member as this is never the route we want you to feel the need to leave. I would love the opportunity to work towards a clear resolution by helping you with any remaining concerns you may have from your services. We always want you to be able to enjoy your Internet service up to par at all times.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon. Then, click the "New message" (pencil and paper) icon and type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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