Visitor
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1 Message
Cancel Internet and mobile
I ordered internet and mobile on March 30th. It is not yet activated, and I would like to cancel my account. How do I do that?
Visitor
•
1 Message
I ordered internet and mobile on March 30th. It is not yet activated, and I would like to cancel my account. How do I do that?
Accepted Solution
XfinitySean
Official Employee
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581 Messages
13 hours ago
Hey there user_q64ir7, thanks for taking the time to post on our community forums! We'll be sorry to see you go, but our team can help get your account squared away! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag
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