Cancel installation

user_p5aavl THank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely help you with your request to cancel the appointment. Please send us a DM to Xfinity Support with your full name and address to get started. You mentioned you don't see the option to send a DM. Please make sure you are signed into the Forums:

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

user_p5aavl We appreciate your interest in our services and are sorry that you changed your mind. If you would ever like to reconsider, our team would love to welcome you to our Xfinity family! I hope you have a fantastic rest of your week.