Visitor
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18 Messages
Cancel home voice service
I want to cancel my home voice service, but keep my other Xfinity services. In the past, I was told I couldn't because everything was bundled together. I'm trying to lower my bill so I can keep the services I want, and I don't understand why I have to pay for a service I never really wanted or use.
XfinityChristy
Official Employee
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2.6K Messages
21 hours ago
Please send us a direct message with your full name and service address, and I’ll be happy to get started and work with you to find the best solution for your needs.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_c67c60
Visitor
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18 Messages
21 hours ago
OK, thank you. Just sent it.
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XfinityVictor
Official Employee
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1.9K Messages
13 hours ago
No problem, I am happy to help. I am glad we were able to assist you with your account changes. Have a great rest of your day!
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