Thank you for reaching out to us here @tinker74. Though we would hate to lose you as a customer, we can assist you with that request from here. You can also do that over the phone or at the Xfinity.com site. If you would like me to assist you with that you can send me a direct message with the full name and complete address for your service.
XfinityJohnG
Official Employee
•
2.6K Messages
1 year ago
Thank you for reaching out to us here @tinker74. Though we would hate to lose you as a customer, we can assist you with that request from here. You can also do that over the phone or at the Xfinity.com site. If you would like me to assist you with that you can send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0