Cancel Home Security Charge WITHOUT a chat session

Question

It shouldn't require a text chat with customer service and the 20 minutes it takes to go back and forth to cancel one of the services I have.  If you can order online without talking to someone you sure as heck shouldn't be held hostage by a chat trying to upsell you.  This should be illegal - making it as hard as possible to cancel.....I can not wait until lI move and I have another option!

EG · Answer

The concern is not 'Community Knowledge Base' related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityBillie · Answer

user_f0b412 Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love the opportunity to help you review your account and make any changes that you were interested in. Depending on the account and services you may need to have an agent assist with the changes you are trying to make. We certainly don't want to frusterate you, and are here to help! Please send us a DM to Xfinity Support with your full name and address to get started.

Customer Service

user_f0b412

Cancel Home Security Charge WITHOUT a chat session

EG

XfinityBillie

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