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user_ba8v1w
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Wednesday, February 25th, 2026 4:50 PM

Cancel Home Internet Service

Xfinity support,

I need to cancel my home internet service but the callback day and I can’t find a number to call so please contact me

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2 hours ago

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XfinityBrianH

Official Employee

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2.1K Messages

25 days ago

 

user_ba8v1w Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_aar2zm

Visitor

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1 Message

2 hours ago

I would like to concel my home internet service as well.

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XfinityJon

Official Employee

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1.2K Messages

Good afternoon user_aar2zm. I can assist you with your request. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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