We can absolutely assist you in getting your features properly removed, thank you for reaching out to us via Xfinity Community Forums. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
I also need to cancel HBO max... but it is a circular exercise in frustration, HBO directs me to Xfinity and Xfinity has no obvious way to cancel... xfinity directs me to the HBO channel/app on the device... which also has no way to cancel. this is MADNESS!
@user_1180of I'm sorry to hear of the frustration this has caused you. Our team can help you with account changes. Can you please direct message me your first and last name along with your full service address so that I can assist? To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityMarcus
Official Employee
•
2.1K Messages
2 months ago
We can absolutely assist you in getting your features properly removed, thank you for reaching out to us via Xfinity Community Forums. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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0
user_1180of
Visitor
•
1 Message
1 hour ago
I also need to cancel HBO max... but it is a circular exercise in frustration, HBO directs me to Xfinity and Xfinity has no obvious way to cancel... xfinity directs me to the HBO channel/app on the device... which also has no way to cancel. this is MADNESS!
Please give me a direct way to cancel.
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