1 Message
Cancel hbo max
I’ve tried to cancel hbo thru the Xfinity websites and app. Both times I’m getting redirected to a chat bot Wich redirects me to a site where I can either call xfinity or chat with the bot again.. and when I call I get redirected to chat with the bot AGAIN. It seems impossible to cancel and it’s really annoying.
XfinityMartyR
Official Employee
•
2K Messages
1 year ago
Hello, @user_aogvl7. Thanks for reaching out over our Community Forums. I'm sorry to hear you are having a hard time canceling your HBO/MAX subscription. We should be able to help, as long as the subscription is billed through us. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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