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user_33hc3o
1st Topic

3 Messages

Tuesday, February 13th, 2024 2:23 AM

Closed

Cancel free peacock

I have the high speed internet with the free peacock subscription.  I added the subscription using the web site link.  I do not have a streaming box and can not manage the subscription.  I want to cancel this free subscription in my xfinity accout and there is no way to do it.  Can you cancel it for me.

Question

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Updated 

1 year ago

46

1

0

CCSheila

Retired Employee

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1.1K Messages

1 year ago

@user_33hc3o

 

Hi there! I am happy to help with your request, is there a particular reason you are deciding to cancel your free subscription? 

4

0

user_33hc3o

3 Messages

There is no way to manage it.  I do not want it associated with my xfinity account.  please cancel as soon as possible.

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

@user_33hc3o While you still have Peacock, you can enjoy content by signing into the website on your computer or mobile device. You can also follow these steps to cancel the subscription.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_33hc3o

3 Messages

this doesn't work - login to peacock - it gives no options to select or change the plan.  the plan is via a 3rd party - xfinity.  go to the xfinity site - it says use the box.  I have no box.  I want this off of my account.  I do NOT want peacock coming from xfinity.  This is a nightmare.

1 year ago

0

XfinityMichaelC

Administrator

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4.3K Messages

Hello, @user_33hc3o! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with trying to cancel the free Peacock subscription. We can certainly get a ticket open to have this removed from your account since the previous steps didn't work for you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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