Cancel free peacock subscription

I tried going to xfinity.com/account first, but I could not find an option to remove the free subscription that I receive through my internet service with xfinity. I tried chatting with someone on the xfinity stream store site and they could not help. I spent over half an hour talking to someone in xfinity customer service and they could not help.

If you are saying that it can be done through the xfinity.com/account website, please provide exact instructions because I could not find it and neither could 2 support representatives through phone and text chat. 

You won't be able to remove the free version @user_zvcdib. The Peacock app is now available to everyone, whether you're a customer or not. It's a streaming service from NBCUniversal. Comcast is the parent company of NBCUniversal. NBCUniversal comprises media and entertainment assets, including the NBC broadcast network, Universal Studios, theme parks, and the Peacock streaming service. You can get more information here peacocktv.com/help/article/cancellation. May I ask why you want to remove it? 

That is very poor customer service to not allow you to cancel a subscription to an optional service. I would like to purchase an annual subscription to peacock premium plus from peacock directly, but peacock will not allow me to make any plan changes because I get the subscription through xfinity. I can upgrade to the premium plus subscription through xfinity, but they only offer a monthly option so it is more expensive to go through xfinity than getting the annual subscription directly from peacock. 

user_zvcdib Very sorry for any frustration with everything. I can assure you that we always aim for you to have the highest confidence in the service and options we provide. We want you to get first-class support anytime that you reach out.

I appreciate your assistance. The only workaround I could think of was to create a new peacock account and abandon the old one. Thank you for your time.