Visitor
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2 Messages
Cancel [Edited] service.
WHY IS IT SO DIFFICULT TO CANCEL. [Edited: "Profanity/Inflammatory"]
I put in a request to cancel and it fell thru; no email no updates. Now i have two accounts; they billed me when their modem doesnt work correctly and required a tech to resolve it.
Tech support is dense and in India. Doesnt understand. Wasted hours trying to "fix" things when everything was on xfinity side. Tried to scam me as well instead of fixing things
Your personalized secure data link: [Removed Link]:
Xfinity should be dismantled and destroyed. To cancel online; A call back is only available a week later;
Outside of no other choices why does anyone use this terrible company. The website also doesn't work; spinning with account issues as well. Waste of my [Edited: "Profanity"] time.
XfinityMatthew
Official Employee
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1.5K Messages
22 hours ago
Hello @user_v7qvcr We would be happy to assist with your request. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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