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pwl777
1st Topic

Visitor

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1 Message

Saturday, January 24th, 2026 11:24 AM

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Cancel duplicate account

A month ago I signed up for the 1Gb $50 offer that i saw on the xfinity website, but it turns out I now have 2 internet accounts on the same login / name / address and getting billed for both.

I would like to cancel one of them.

Question

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Updated 

2 hours ago

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Accepted Solution

XfinityEva

Official Employee

 • 

2.3K Messages

1 month ago

@pwl777 This would happen if you do not cancel the first account as it will not be an automatic cancellation. Please send a direct message with your full name and service address to get started here: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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XfinityAmira

Official Employee

 • 

4.7K Messages

2 hours ago

I'm so happy we were able to assist you with getting this all sorted out, pwl777. It was a pleasure working with you, and please be sure to create a New Public post for any future needs. My team is here to support you. Thanks for being the best part of Xfinity! 

 

 

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