4 Messages
Cancel current bundle.
The current bundle I have the price promised and agreed to can't be achieved. I would like to cancel this bundle and choose a different one without mobile as it's not needed. I got the approval from a Xfinity Mobile Executive agent that my phone return will be accepted if the issue couldn't be resolved, which it couldn't.
XfinityJamesC
Official Employee
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2.8K Messages
2 years ago
Greetings, @DurellS! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityJustinC
Official Employee
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2.2K Messages
2 years ago
Hello, @DurellS I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue.
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