Good afternoon @user_dda7c7, and happy Tuesday, we hope you are having a fantastic day so far! I'm sorry to hear that you are wanting to cancel cable but assure you that our team is here to help with any account changes you need to make. This will require us to collect a few pieces of sensitive information to get the account pulled up and send over a verification code for security purposes. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.6K Messages
2 years ago
Good afternoon @user_dda7c7, and happy Tuesday, we hope you are having a fantastic day so far! I'm sorry to hear that you are wanting to cancel cable but assure you that our team is here to help with any account changes you need to make. This will require us to collect a few pieces of sensitive information to get the account pulled up and send over a verification code for security purposes. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
0
0