Greetings, @user_lg4rdy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Aug28, 2026 Steven, technician came to our apartment to fix cable TV. He told us our internal wires were fine,BUT The cable coming into the building RAN ACCROSS THE ROOF OF OUR BUILDING and is connected to multiple apartments. The cable is probably damaged and that is why our connection keeps going out. He called in request to have the cable changed. I spoke with XFinity and was told they could Not Schedule a crew to fix outside line. no time frame to do this.
We are not the only people in this building that are having issues with XFinity. Stephen, our technician was excellent and getting us connected for the moment and explaining what needed to be done. He is speaking to his supervisor about getting the cable reset so one goes to each customer not
XfinityJamesC
Official Employee
•
3.2K Messages
6 months ago
Greetings, @user_lg4rdy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_sab29r
Visitor
•
1 Message
23 days ago
Aug28, 2026 Steven, technician came to our apartment to fix cable TV. He told us our internal wires were fine,BUT The cable coming into the building RAN ACCROSS THE ROOF OF OUR BUILDING and is connected to multiple apartments. The cable is probably damaged and that is why our connection keeps going out. He called in request to have the cable changed. I spoke with XFinity and was told they could Not Schedule a crew to fix outside line. no time frame to do this.
We are not the only people in this building that are having issues with XFinity. Stephen, our technician was excellent and getting us connected for the moment and explaining what needed to be done. He is speaking to his supervisor about getting the cable reset so one goes to each customer not
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