Cancel cable line replacement

Hello user_onl53x, thanks for taking the time to reach out on our Forums. We appreciate you being a customer with us and my team is here to support you. I am sorry you have not been able to successfully reach us to cancel this line replacement, but we can absolutely assist you with this. 

Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message