The concern is not "Channels and Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_917zr4 we appreciate your reaching out to the Xfinity Forum to handle your request to cancel the tv portion of your service. We are here for you 7 days a week.
In order to further access your account could you please send our team a direct message with your full name and full address?
To send a direct message: • Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "Start new message" (pencil and paper) icon • In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it.
EG
Expert
•
123K Messages
2 hours ago
The concern is not "Channels and Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJulie
Official Employee
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37 Messages
1 hour ago
@user_917zr4 we appreciate your reaching out to the Xfinity Forum to handle your request to cancel the tv portion of your service. We are here for you 7 days a week.
In order to further access your account could you please send our team a direct message with your full name and full address?
To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
Then we can get started!
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